Refund policy
RETURN & REFUND POLICY
Last updated: August 11, 2026
At SpiderSphere, we want you to be satisfied with your purchase. In addition to any rights you may have under applicable consumer protection laws, we offer a 60-Day Return Guarantee on eligible purchases.
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded or limited under the laws applicable in your country or region.
60-Day Return Guarantee
You may request a return within 60 calendar days from the date your order is delivered.
To request a return, contact us at:
Please include your:
- Order number
- Full name
- Email address used for the purchase
- Reason for the return
We will provide you with return instructions and, where applicable, the return address.
Do not send a product back without first contacting us and receiving return instructions.
For change-of-mind returns under our voluntary 60-Day Return Guarantee, the product should be returned in substantially the same condition in which it was received and should include, where reasonably possible, the original accessories, components and packaging.
Customers may inspect the product to determine its nature, characteristics and functionality. Where permitted by applicable law, SpiderSphere may reduce the refund to reflect any loss in value caused by handling or use beyond what is reasonably necessary to inspect the product.
This voluntary 60-Day Return Guarantee does not limit any statutory rights that may continue beyond the 60-day period.
Return Shipping Costs
For returns made because the customer has simply changed their mind, the customer is responsible for return shipping costs unless:
- SpiderSphere has expressly agreed to cover those costs; or
- Applicable law requires SpiderSphere to cover them.
For defective, damaged, incorrect, or non-conforming products, SpiderSphere will cover reasonable return shipping costs whenever required by applicable consumer protection law.
Where we provide a prepaid return label for a voluntary change-of-mind return, the cost of that label may be deducted from the refund where permitted by law and where the customer has been informed of the cost.
We recommend using a tracked shipping method when returning products.
Damaged, Defective, Incorrect or Non-Conforming Products
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, is different from what you ordered, or does not conform to the description provided at the time of purchase, please contact us at:
Please provide your order number and, where reasonably possible, photographs or videos showing the issue. This helps us assess the problem more quickly.
However, failure to provide photographs or to report the issue immediately does not remove any statutory consumer rights that cannot legally be limited.
Depending on the circumstances and applicable law, the available remedy may include:
- Repair
- Replacement
- Partial refund
- Full refund
Any remedy required by applicable consumer law will be provided without unlawfully limiting the customer's rights.
Statutory Consumer Rights
Our 60-Day Return Guarantee is an additional commercial benefit and does not replace any statutory guarantee, warranty, right of withdrawal, right to reject goods, or other consumer protection available under applicable law.
Where the laws of the customer's country or region provide longer periods, additional remedies, or stronger protections than this policy, those mandatory legal rights will apply.
For example, consumers in the European Union have statutory rights relating to defective or non-conforming goods that exist independently from any commercial guarantee offered by the seller. EU law provides a minimum two-year legal guarantee for qualifying goods, subject to the applicable national implementation.
Consumers in Australia may also have rights under the Australian Consumer Law that cannot be excluded or restricted by this policy. Depending on the circumstances, remedies may include repair, replacement or refund.
European Union Right of Withdrawal
If you are a consumer located in the European Union and applicable law grants you a statutory right of withdrawal, you normally have 14 days from delivery of the goods to notify us that you wish to withdraw from the purchase without providing a reason.
This statutory withdrawal right exists separately from our 60-Day Return Guarantee.
To exercise your right of withdrawal, contact:
SpiderSphere
Email: thespidersphere@gmail.com
You may send us any clear statement indicating your decision to withdraw from the purchase.
After notifying us, the goods must be returned within the period required by applicable law.
Under EU rules, the consumer generally bears the direct cost of returning goods after exercising the right of withdrawal, provided the consumer was properly informed of that obligation before purchasing. Defective-product return costs are the responsibility of the trader.
Any mandatory refund of standard delivery charges or other payments will be handled in accordance with applicable law.
United Kingdom Right to Cancel
Consumers purchasing online in the United Kingdom generally have the right to notify the seller that they wish to cancel their order within 14 days after delivery, without giving a reason.
These statutory rights apply independently from SpiderSphere's voluntary 60-Day Return Guarantee.
Where UK consumer law applies, we will process cancellations and returns in accordance with those mandatory requirements.
Model Cancellation / Withdrawal Form
Consumers who have a statutory right to cancel or withdraw may use the following form, although using this exact form is not required where applicable law permits another clear statement of withdrawal:
To: SpiderSphere
Email: thespidersphere@gmail.com
Business address: [INSERT LEGAL BUSINESS ADDRESS]
I hereby give notice that I wish to cancel/withdraw from my contract for the purchase of the following goods:
Order number:
Product:
Order date:
Delivery date:
Customer name:
Customer address:
Date:
Customized or Personalized Products
Where a product has been genuinely made to the customer's specifications or clearly personalized by SpiderSphere before dispatch, the statutory right to return the product for change of mind may not apply where applicable law provides such an exception.
For example, EU rules contain an exception to the normal 14-day withdrawal right for certain goods made to order or clearly personalized.
This exception does not affect rights relating to defective, damaged, incorrectly supplied, or non-conforming goods.
A product will not automatically be considered non-returnable merely because it can be configured or used with customer-selected content after delivery.
Sale and Promotional Items
Products purchased during a sale or promotion remain covered by this Return & Refund Policy unless a specific and lawful condition was clearly disclosed before purchase.
Sale or promotional status does not remove any statutory rights relating to defective, damaged, incorrect, or non-conforming goods.
Exchanges
If you would like a different product or replacement, contact us at:
Depending on the circumstances, we may arrange a replacement directly or ask you to return the original product before a replacement is issued.
Where the product is defective or non-conforming, any statutory right to repair or replacement remains unaffected.
Order Cancellations Before Shipment
If you wish to cancel an order before it has shipped, contact us as soon as possible at:
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
If the order has already been shipped, the applicable return procedure will apply.
Nothing in this section limits any statutory cancellation rights.
Refused or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned to us because the address provided was incorrect, incomplete, or because delivery was repeatedly refused or not collected, we may deduct actual and reasonable shipping costs from any voluntary refund where permitted by applicable law.
This does not apply where the failed delivery was caused by SpiderSphere, the carrier acting on our behalf, or where applicable law provides otherwise.
Refunds
Once a returned item is received, we will inspect it and notify you regarding the refund.
For returns made under our voluntary 60-Day Return Guarantee, approved refunds will normally be issued to the original payment method.
Please allow up to 10 business days after the refund is issued for your bank, card issuer, or payment provider to display the funds in your account.
Where applicable consumer law requires a refund within a shorter or specific statutory period, that legal deadline will apply instead.
We may withhold a statutory withdrawal refund only where and for as long as permitted by applicable law, for example until the goods have been returned or sufficient proof of return has been provided.
We will never replace a legally required cash/card refund with store credit without the customer's consent where doing so would violate applicable law.
Original Shipping Charges
For voluntary change-of-mind returns made under our 60-Day Return Guarantee, original shipping charges may be non-refundable where permitted by applicable law.
However, where applicable consumer law requires SpiderSphere to refund standard outbound delivery charges — including certain statutory withdrawal situations — we will refund those amounts as required by law.
Any additional amount paid by the customer for an optional expedited or premium delivery method may be treated differently where permitted by applicable law.
Refund Method
Refunds will ordinarily be returned to the same payment method used for the original transaction.
If the original payment method is no longer available, contact us and we will determine an appropriate lawful alternative.
Returned Product Condition
For voluntary returns outside mandatory statutory return rights, SpiderSphere reserves the right, where legally permitted, to refuse a return or reduce a refund where a product has:
- Been intentionally damaged
- Been materially altered
- Been misused
- Been returned with important components or accessories missing
- Suffered damage caused by improper handling after delivery
These restrictions do not apply in a manner that would remove or unlawfully restrict rights relating to faulty or non-conforming goods.
Fraudulent or Abusive Returns
SpiderSphere reserves the right to investigate suspected fraudulent, deceptive or abusive return requests.
We may refuse voluntary benefits offered under our 60-Day Return Guarantee where there is reasonable evidence of fraud or abuse, provided doing so does not interfere with any mandatory consumer rights.
Delayed or Missing Orders
If an order is lost in transit or is not delivered within the applicable or agreed delivery period, contact us at:
We will investigate the shipment and provide the remedy required under applicable law.
For U.S. online sales, FTC rules require sellers to have a reasonable basis for advertised shipping times and, where shipment cannot occur as promised, may require consent to the delay or a refund.
Contact Us
For returns, refunds, cancellations, defective products or questions regarding this policy, contact:
SpiderSphere
Email: thespidersphere@gmail.com